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Safe holidays
Safe holidays in Capo Vaticano: all the necessary information!
SAFE HOSPITALITY: EVERYTHING YOU NEED TO KNOW
Dear Guests, the recent events linked to the health crisis have changed the lifestyle of all of us, but the care we devote to all our dear guests and our desire to offer an unforgettable holiday full of relaxation, sea and taste in complete safety have not changed.
We have reorganised ourselves to be as efficient as possible in respect of safety measures, we will follow all directives and safeguard everyone's health.
We have reorganised ourselves to be as efficient as possible in respect of safety measures, we will follow all directives and safeguard everyone's health.
In order to make this possible, we are hereby informing you in detail about the measures taken and the associated behaviour to be adopted in the village from the moment of arrival until departure. For the protection of all, we rely on your cooperation.
With a little cooperation, we will be able to offer you the holiday you have been dreaming of, and we will be ready to provide you with all the assistance you need.
We look forward to welcoming you with the same enthusiasm as always!
With a little cooperation, we will be able to offer you the holiday you have been dreaming of, and we will be ready to provide you with all the assistance you need.
We look forward to welcoming you with the same enthusiasm as always!
CHECK - IN
In order to enter Villaggio Il Gabbiano, guests must have their body temperature measured. In the event of a temperature above the permitted limit (37.5° C), guests will be asked to follow all the instructions for going into isolation in a room designed for this purpose and 118 will be promptly notified. If symptoms of fever, coughing or breathing difficulties occur during your stay, you must inform reception staff immediately, so that all mandatory procedures for suspected Covid-19 can be initiated.
In order to avoid contact with guests for purely bureaucratic purposes, we will streamline the check-in process: each guest will receive a link via email to pre-check in, enter their personal details before arrival and speed up the procedure. Only the group leader will come to the front office with the original identity document while the family will wait outside or in the waiting areas of the reception.
On arrival, each guest will be given an identification bracelet to wear for the entire duration of their stay as a means of identification as a valued and accepted presence within the Village.
External visits by non-residents are not allowed.
In order to avoid contact with guests for purely bureaucratic purposes, we will streamline the check-in process: each guest will receive a link via email to pre-check in, enter their personal details before arrival and speed up the procedure. Only the group leader will come to the front office with the original identity document while the family will wait outside or in the waiting areas of the reception.
On arrival, each guest will be given an identification bracelet to wear for the entire duration of their stay as a means of identification as a valued and accepted presence within the Village.
External visits by non-residents are not allowed.
DISTANCING AND SAFETY EQUIPMENT
We request your assistance in observing the rules of social distancing. Please keep your mask handy at all times. It must be worn when entering common areas and in all cases where it is not possible to keep a safe distance of one metre. We will all use it to ensure both your and our safety.
We invite you to regularly sanitise your hands, and you will find gel dispensers at all access points to the common areas and in various parts of the property.
We invite you to regularly sanitise your hands, and you will find gel dispensers at all access points to the common areas and in various parts of the property.
DISINFECTION
The already high hygiene and cleanliness standards normally applied in the holiday village will be implemented with specific techniques of disinfection in every area: accommodation, common areas, beach and swimming pool; all in line with the Health Directives.
We have ensured that the village is completely disinfected upon re-opening. Our entire staff is up-to-date on new procedures and the use of cleaning products according to WHO guidelines. Linen is washed at 60° with specific disinfectant products and individually bagged so that clean linen and dirt can never come into contact. We use specific products for each surface and we disinfect the sanitary facilities with a disinfectant. Prior to each arrival, the room is disinfected by air using Presidio Medico Chirurgico products. The air-conditioning system is disinfected at regular intervals.
We have ensured that the village is completely disinfected upon re-opening. Our entire staff is up-to-date on new procedures and the use of cleaning products according to WHO guidelines. Linen is washed at 60° with specific disinfectant products and individually bagged so that clean linen and dirt can never come into contact. We use specific products for each surface and we disinfect the sanitary facilities with a disinfectant. Prior to each arrival, the room is disinfected by air using Presidio Medico Chirurgico products. The air-conditioning system is disinfected at regular intervals.
DINING SERVICE
In the restaurant and pizzeria, all tables will be spaced at a minimum distance of 1 metre and disinfected before each service and at each turn over.
The use of a mask will only be necessary for entry until arrival at your table.
For guests with hotel treatment, on the day of arrival, the Maitre will assign a table for their entire stay.
Our restaurant service had already been operating with a daily menu for lunch and dinner, served at the table. This year, due to the law, the buffet is not allowed, so breakfast will also be served. For guests whose meals are not included and who wish to use the restaurant service, it has become necessary to book their table in advance, in order to allow for a seating arrangement that complies with the distancing.
The use of a mask will only be necessary for entry until arrival at your table.
For guests with hotel treatment, on the day of arrival, the Maitre will assign a table for their entire stay.
Our restaurant service had already been operating with a daily menu for lunch and dinner, served at the table. This year, due to the law, the buffet is not allowed, so breakfast will also be served. For guests whose meals are not included and who wish to use the restaurant service, it has become necessary to book their table in advance, in order to allow for a seating arrangement that complies with the distancing.
BEACH AND POOL
We enjoy the widest private beach on the coast, which allows for a greater distance between umbrellas than that required by the new regulations and which guarantees not only safety but also maximum comfort and privacy. Every morning the umbrellas and sun loungers will be disinfected before being occupied with the appropriate tag.
The distancing between stations will also be respected in our seawater-fed swimming pool, as well as the cleaning of umbrellas and sun loungers at every change of occupancy. Water readings are constantly monitored. The maximum simultaneous capacity in the 3 swimming pools is about 30-40 people. It is compulsory to wear a swimming cap and take a soapy shower before entering.
The distancing between stations will also be respected in our seawater-fed swimming pool, as well as the cleaning of umbrellas and sun loungers at every change of occupancy. Water readings are constantly monitored. The maximum simultaneous capacity in the 3 swimming pools is about 30-40 people. It is compulsory to wear a swimming cap and take a soapy shower before entering.
CANCELLATIONS
The cancellation clauses are also more advantageous and a guarantee for the guest. Cancellation is possible without penalty up to 14 days before arrival. From the 13th to the day before arrival, the deposit can be converted into a Voucher of the same value valid throughout 2022.
Do you need more information? Do you have any concerns?
CONTACT US and we will get back to you as soon as possible
CONTACT US and we will get back to you as soon as possible